hp 9025 stuck on set up screen

[boroughchocolat]

My printer will not move past the "go to set up website screen" even after the ink cartridges are successfully installed 

[Sneha_01]

Hi @boroughchocolat,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your printer is stuck on the setup screen. Here are some steps you can try to resolve the issue:

Power Cycle the Printer: Turn off the printer, unplug it for about a minute, then plug it back in and turn it on.

Check Connections: Ensure all cables (power and data) are securely connected. If it's a wireless printer, check that it’s connected to the Wi-Fi network.

Reset to Factory Settings: If the printer has a reset option, try restoring it to factory settings. This is usually found in the settings menu.

Use the Setup Website: If the printer prompts you to visit a setup website, do so. Follow the instructions to complete the setup process.

Firmware Update: Check the HP website for any firmware updates for your printer model. Sometimes, installing the latest firmware can resolve issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support