hp Envy 110 cartridge wont align

[drdwb3]

My  HP Envy 110 wont align cartriges, have removed and replaced several times,installed new hp cartriges no change

[Raj1788]

@drdwb3

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP Ink cartridge?

Any hardware changes made in the printer?

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Clean the printhead or ink cartridge

Cleaning the printhead or ink cartridge often resolves alignment issues and helps resolve print quality problems at the same time. HP offers two general inkjet printhead designs: the Integrated Printhead (IPH) is integrated into the ink cartridge, and the Individual Ink Cartridges (IIC) has a printhead built into the printer.

Your printer comes with an automated tool to clean the printhead. There are several ways to access the tool, depending on your printer and the software you are using.

Run the cleaning test using one of the following methods that works for your printer and wait until the test completes.

• If your printer has a display, go to the Settings or Tools menu to find and run printhead or ink cartridge cleaning.

• In HP Print Assistant for Windows, find and run the cleaning test from the Maintain Your Printer section.

• In HP Solution Center for Windows, find and run the cleaning test from the Printer Toolbox.

Try aligning the cartridge.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[drdwb3]

The solution provided did not fix the alignment failed message. But after doing the hard reset and multiple cleaning at level 3 did allow the printer to print. I can now read what is printed. It looks acceptable but light. For some reason the printer will not allow me to connect to Web services it sugggests I am not connected to the network or the internet. I can see it on the network on my laptop which is connected to our wireless net work, and I can print from the laptop and my iPad through our WiFi, but the printer will not allow me to connect to web services to get product upgrades. I downloaded the Hp printer solutions to my lap top from the HP site as recommended and I was able to run the cleaning utility from the program which seemed to work better than the utility in the printer, but even in the HP solution program the alignment failed message comes on.

so thank you for the assistance the printer is working.

[sandytechy20 · Accepted solution]

@drdwb3

I see that you were interacting with @Raj1788. I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future f you need any assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.