hp color laserjet mfp m281fdw firmware error 49

[Stonecolder]

Hi guys,

my hp color laserjet mfp m281fdw isnt printing anymore. he starts printing, but after one second "error 49" occurs on the display and the printer shuts down. it occurs with every device i tried (another laptop, usb stick, with an without wire). this error seems to be a problem in the firmware. it first appeard two days ago and that corresponds with the latest firmware update. the printer updates automatically. i downloaded it from the hp page and installed it again, but it didnt help. now my solution would be to downgrade the firmware. does anyone know where to find the prior firmware? or has another idea how i might solve this problem.

best regards

Stonecolder

[Kumar0307]

@Stonecolder, Welcome to the HP Support Community!

There is no option to downgrade the printer firmware. Let us try these steps:

1. Through the printer's control panel, disable Wireless printing (if equipped).

2. Turn the printer off and unplug the network and/or USB cables.

3. If you are using a surge protector, remove it. Plug the product directly into the wall socket.

4. Turn the printer ON, does the printer return to the Ready state?

   1. If NO, your printer requires service, please contact HP Customer Support.

   2. If YES, print an internal page, such as the Configuration Report, to demonstrate printer functionality.

5. Check the firmware version and update if a newer version is available at HP.com.

6. Attempt to isolate the 49 error to a specific connection type (Wireless, USB, LAN) or file:

   1. Start with only a USB connection and a simple test file from your PC to demonstrate printer functionality.

   2. Connect the printer to the network and send the same file.

   3. Continue troubleshooting below based on your findings.

In cases where it is believed a specific file is the cause of the 49 error, try:

1. Use a different print driver. For example, if you are using the universal print driver (UPD), try printing the same file with the PCL 5 or PCL 6 driver.

2. Change the file format when saving. For example, save the file as a PDF or other file format before printing.

3. If the error occurs when scanning, try a different resolution or saving in a different file format.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Stonecolder · Accepted solution]

Hi Kumar,

thanks for your response. I contacted the hotline and apparently the error wasnt fixable. In the end I got a new printer.

best regards

Stonecolder