hp desk jet not printing and always saying off line

[maureen1854]

printer goes off line for some eason

[Hawks_Eye]

Hi @maureen1854 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for reaching out—and I’m really sorry your HP DeskJet 2823e keeps going offline. 

That kind of hiccup can be super frustrating, especially when everything looks like it should be working. Let’s walk through a few steps to help get your printer back online and printing smoothly:

🛠️ Steps to Fix the “Printer Offline” Issue

Uncheck “Use Printer Offline”

• Go to Control Panel > Devices and Printers.
• Right-click your HP DeskJet 2823e and select See what’s printing.
• In the new window, click Printer in the top menu and make sure “Use Printer Offline” is unchecked.

Restart Everything

• Turn off your printer and unplug it from power.
• Restart your computer and your Wi-Fi router.
• Plug the printer back in and turn it on. This helps clear any lingering connection errors.

Check Wi-Fi Connection

• Make sure your printer and computer are connected to the same Wi-Fi network.
• The printer’s Wireless light should be solid blue—if it’s blinking or off, reconnect it using the HP Smart app.

Run HP Smart’s Diagnose & Fix Tool

• Open the HP Smart app on your computer.
• Click the wrench icon (bottom left) and run Diagnose & Fix.
• This tool can automatically detect and resolve offline issues.

Reinstall the Printer

• Go to Settings > Bluetooth & devices > Printers & scanners.
• Remove the printer, then reinstall it using the HP Smart app or Windows setup.

Update the firmware on an HP printer

• HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.
• Click on the link below for instructions on how to update the firmware of your printer.
  https://support.hp.com/in-en/document/ish_1776648-1643972-16

You’re doing the right thing by tackling this head-on, and I’m here to help every step of the way. Want to start with the Diagnose & Fix tool or check the Wi-Fi connection together? Let’s get your printer back in action! 🖨️💪

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye