hp deskjet 3700 all in one how to reset user and password on the Embedded Web Server

[sbrandie971]

hp deskjet 3700 all in one how to reset user and password on the Embedded Web Server

[Flower_Bud]

@sbrandie971

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, you're in need of support, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

As per the picture you have posted, it looks like you're trying to add this printer to your Instant Ink account. Is that what you're trying to do?

Do you still wish to reset EWS username and password?

Could you elaborate the issue? 

Are you trying o add this printer to a new account? 

Once I have the information, I'll help you further with troubleshooting steps,

Keep me posted,

Cheers!

[sbrandie971]

Yes I've had this brand new HP printer for months now since December and got to use it maybe twice and then it went off are I couldn't get it to connect I can't download any software because I use a Chromebook so there's no software out there for it I tried the Google photo print thing whatever it is cloud for HP print didn't work I cannot log into the printer itself to change the security settings it let me do it one time and then it says that it has an administrator password and username which I have no clue which it is I've tried the admin all of that doesn't work I've tried to reset the printer itself doesn't work and then every time I go to try to claim it on the H the ink thing it says that it's already claimed

[Flower_Bud]

@sbrandie971

Thanks for responding, 

It's great to have you back,

I have a few troubleshooting steps to resolve the issue: 

Restore network settings to default settings

● Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

Once completed, restart your printer and then try reconnecting to the network following one of the methods: 

Push Button Configuration (PBC) method:

1. Press and hold the Wireless button on the printer for more than three seconds to start WPS push mode. The Wireless light starts blinking.

2. Press the WPS button on your router.

NOTE: The product begins a timer for approximately two minutes while a wireless connection is established.

To use the PIN method

1. Press the Wireless button and Information button at the same time to print the network configuration page, and then locate a WPS PIN. The WPS PIN is printed at the top of the printed information page.
2. Press and hold the Wireless button from the printer control panel for more than three seconds. The wireless light starts blinking.
3. Open the configuration utility or software for the wireless router or wireless access point, and then enter the WPS PIN.

NOTE: For more information about using the configuration utility, see the documentation provided with the router or wireless access point.

Wait for about two minutes. If the printer connects successfully, the Wireless light stops blinking but remains lit.

Let me know how this goes,

Cheers!

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[sbrandie971]

I've already tried all of those ways and I've even tried calling that HP instant ink to have them reset my the password and username no luck and it will not reset its network settings

[Flower_Bud]

@sbrandie971

Thanks for the update, 

I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.

[Katha1]

Hello,

my boyfriend changed the password of the internet and now my HP Deskjet Ink- 3700 all-in series cannot connect to our internet but neither does it let me change the password or add a new password.

Therefore, I would like to reset my printer all -in all but I do not know how to do that.

Could someone help?

thanks

[Emmetti]

@Flower_Bud

I try to follow your instruction but the printer doesn't print the information to recover password
😞

[Betty0610]

@Emmetti

Welcome to the HP Support Community.

If you've already performed the network restore step as per the previous posts, I recommend you to contact the HP Support Team regarding this.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!