hp deskjet 3755 will not function

[clwev]

I have tried everything, including hired help, to get my hp deskjet 3755 to install and function.  No matter how many times I download a driver, I get a "driver error" message or "needs a driver" message.  This printer worked without problem on my old computer.  I believe I once read that there is a very specific order in which the printer must be connected to the computer, but I cannot find that advice.  Does anyone recognize that or have any other ideas about what is wrong?

[Echo_Lake]

@clwev

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 
 

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

Hope this helps! Keep me posted for further assistance.
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