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HP Recommended
hp deskjet gt 5810
Microsoft Windows 7 (32-bit)

hp deskjet 5810 software are working when i installed it and installed software location are unknown and i cant uninstall the previous software and also when i tried to open the software an error is occuring

 

1 REPLY 1
HP Recommended

@MOUSEJERRYU, Welcome to HP Support Community!

 

Use the automated tool to automatically diagnose and fix the printing related issues.

Download and run the HP Print and Scan Doctor.

 

Try performing a clean uninstall and check. Follow the steps mentioned below:

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in the device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to “run” window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Now restart your computer again.

Download and install the latest printer driver from here.

 

If you still have issues, try the Windows built-in drivers.

  • Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.
  • When the page prompts for the drivers, select "Windows update". The driver list will be updated.
  • Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.
  • Go to http://hp.care/2bYE4kP and follow the "Step 3" for instruction

Let me know if this helps.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

TEJ1602
I am an HP Employee

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