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‎08-22-2021 07:39 PM

HP Recommended
Product: hp deskjet 1112
Operating System: macOS 11.0 Big Sur

Hi all,

 

I am trying to set up a new printer HP Deskjet 1112. It came without USB cable so I bought one. I am using a MacBook Pro. First with the Mojave OS and ended up upgrading to Big Sur 11.5.2 during the process of installing this printer in case it'd help, but it didn't.

 

I've gone through the instructions. Downloading the driver, using the HP smart app that detects the printer as "HP 1110" instead of "HP 1112". Once it prompts to connect USB it keeps the intrigue for 5minutes and then says "USB connected to the printer" . I tried the two different ports on my laptop and same result. Funny part is that I cannot get to this step without connecting the USB previously so...

 

When I check my "printer and scanners" settings it does display the printer. I try going tom a file and print and it seems like for a moment it displays "incoming" on the printing queue" but the printer hasn't made a noise since I turned it on.

 

I tried resetting the printer a couple times by pressing 30seconds and the it seems like it makes a couple noise but back to silence.

 

I am not sure if this is a OS compatibility issue, a driver problem, a cable problem, a printer problem. It it not under warranty anymore cause I got it from 2019 even tho I didn't get it our of the box until now.

 

Maybe someone can help?

Thanks in advance,

Debbie

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-22-2021 10:14 PM

HP Recommended

Hi Debbie,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎08-22-2021 10:14 PM

HP Recommended

Hi Debbie,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-23-2021 10:20 AM

HP Recommended

Thank you so much ShlomiL,

Those were very to follow instructions and got my printer set up in just a couple minutes!

I'm grateful beyond words after I almost gave up after 3 days trying.

Have a wonderful day!

Debbie

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‎08-23-2021 10:23 AM

HP Recommended

You're much welcome Debbie, great to see your printer is up and running!

 

You too, have a wonderful day ahead!

 

Cheers,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎09-07-2021 08:13 PM

HP Recommended

Hello, I am having the same issue and I cannot find the skip software download button. It's not showing up at all. I just get redirected to the website to download the HP Smart app. Yes, I've deleted all HP software; yes I've restarted; yes my printer is properly plugged in and yes I'm using the same OS as the OP. Thanks

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