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‎10-28-2026 05:52 PM

HP Recommended
Product: HP DeskJet 2825e All-in-One Printer
Operating System: Microsoft Windows 11

When downloading the HP driver package, I got the following message: "driver package install error -536870325", I'll appreciate any input to understand the error and how to solve it. Thank you.

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‎10-28-2026 07:38 PM - edited ‎10-28-2026 07:43 PM

HP Recommended

Hi @FirmamentBlue,

This error shows up when Windows rejects the driver package, usually because of leftovers from a previous installation or because the installer didn't run with administrator rights.

  1. Uninstall any HP printer software in Settings > Apps and remove the printer from Printers & scanners.
  2. Press Win+R, type printui /s > Drivers tab, remove the HP drivers and restart.
  3. Download the installer again from your model's page at support.hp.com, right-click it > "Run as administrator", with the printer disconnected until the installer asks for it.

Exact driver:

https://ftp.hp.com/pub/softlib/software13/printers/DJ2800/HPEasyStart-17.6.9-DJ2800_57_2_1683_ARM64_...

 

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