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HP Recommended
pavilion laptop
Microsoft Windows 10 (64-bit)

my hp envy 5642 printer will not print color.  It prints fine in black and white.

New ink cartridges installed.

1 REPLY 1
HP Recommended

@wolfeye

 

Welcome to the HP support community.

 

Did you make a copy and check if that copies fine?

 

Meanwhile:-

Print a Print Quality Diagnostic report

  • Load U.S. letter or A4 size, unused, plain white paper into the input tray.

  • On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  • Touch Reports, and then touch Print Quality Report.

If that does not print in color, follow the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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