• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-14-2026 11:09 AM

HP Recommended

HP ENVY 6532e: When printing, it displays "Printing," but does not print.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-15-2026 05:15 AM

HP Recommended

Thank you for your quick response!

After several hours, I found the solution.

I reset the printer to its factory settings, and then it reinstalled the software. I also restarted the Wi-Fi router.

I think the problem was that the printer didn't have a connection to the cloud. Does my printer always have to be in standby mode?

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-14-2026 11:05 PM

HP Recommended

Hello
Is there any way to connect the printer and computer?
Meanwhile, please open the Control Panel - Devices and Printers - on your computer and find the printer icon. (Is the icon status ready?)
Right click on it - Printer Properties - Port.
Find the default port again and send me a picture to confirm the issue. Thank you.

1 person found this reply helpful
Was this reply helpful? Yes No

‎05-15-2026 05:15 AM

HP Recommended

Thank you for your quick response!

After several hours, I found the solution.

I reset the printer to its factory settings, and then it reinstalled the software. I also restarted the Wi-Fi router.

I think the problem was that the printer didn't have a connection to the cloud. Does my printer always have to be in standby mode?

Was this reply helpful? Yes No

‎05-22-2026 12:51 AM

HP Recommended

Thank you for your feedback.
Thank you for sharing, and at the same time, I have benefited greatly, great love.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.