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Locked

‎06-23-2023 11:41 PM

HP Recommended
Operating System: Other

ive had enough, setting up my mac, can't install this damnable printer, i've read the forums, the solutions, the youtube videos, this encryption key is driving me insane, i've done the certificate, the reset modem, the delete and add on printer settings, nothing is working, why is it so hard to install this printer. 

macbook os 13. ventura

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2 REPLIES 2

‎06-26-2023 01:35 PM

HP Recommended

Hi @ivehadenough,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

Please follow the steps listed below to reset printing systems and then add the printer.
1. Click the Apple menu, and then click System Preferences.
2. Click Printers & Scanners, Print & Scan, or Print & Fax.
3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
4. Click Reset or OK.
Note: Once you click on reset any other printer added to this computer will also get deleted and needs to be added again.
5. If prompted, type your username and password, and then click OK. The printing system resets.
6. Turn off the printer, wait 5 seconds, and then turn on the printer.
7. Wait until the printer is idle and silent.
8. In the Printers window on the Mac, click the Add button.
9. Select your printer from the list, and then click Add.
It might take a few seconds before your printer displays in the Printers list.


You may also follow the video in this document

 

Note: Resetting Printing System will delete the drivers of the other printers added to the Mac computer and you may need to re-add those printers.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎06-26-2023 01:44 PM

HP Recommended

This link shows all the possible solutions. You may need to regenerate the Self-signed certificate which is the last option shown. https://appletoolbox.com/encryption-credentials-have-expired-mac/

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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