hp envy photo 7830 driver

[westlife2019]

hello people 

i have a problem with my envy photo7830 printer 

i can not install the driver software for the printer on my pc 

i have the latest drivers downloaded on my pc but every time the setup is looking for my printer it can notfind him or conect 

i don't know what i must do now 

because the pc see the printer and i can use the scanner but there is no software for the printer installed 

its is a printer on wifi and i have tryed the hp docter and turn off the router en printer but it won't help with my problem 

i have a pc on windows 10 64 bit with the latest update on there 

i hope some one can help me 

[TEJ1602]

@westlife2019, Welcome to HP Support Community!

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Now, download and install the full-featured software from here.

Hope this helps! Keep me posted. 

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