• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-26-2021 11:39 PM

HP Recommended
Product: HP Pavilion Notebook
Operating System: Microsoft Windows 10 (64-bit)

I am trying to install the printer of hp laserjet p1005 on my laptop HP Pavilion Notebook, but the installation process does not proceed till the end. The loading window is loading until it is written "Preinstalling the driver files....", then "Copying files to the hard drive...." and suddenly the loading window disappears without any notification whether the printer has been installed successfully or not.

 

Could you please help me to solve this issue?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-27-2021 04:51 AM - edited ‎02-27-2021 10:07 PM

HP Recommended

Hi,

Such occurs due to using an installation not intended for your OS locale or architecture.

 

Assuming you have a Windows 10 64-bit OS in German, install the printer using below drivers:

https://ftp.hp.com/pub/softlib/software12/COL21058/bi-55367-7/ljP1000_P1500-HB-pnp-win64-de.exe

 

If it fails, please clarify what language your operating system is.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-27-2021 04:51 AM - edited ‎02-27-2021 10:07 PM

HP Recommended

Hi,

Such occurs due to using an installation not intended for your OS locale or architecture.

 

Assuming you have a Windows 10 64-bit OS in German, install the printer using below drivers:

https://ftp.hp.com/pub/softlib/software12/COL21058/bi-55367-7/ljP1000_P1500-HB-pnp-win64-de.exe

 

If it fails, please clarify what language your operating system is.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-27-2021 04:01 PM

HP Recommended

The installation file in the link has directly solved the issue as tha language of my operating system is German.

 

Thank you very much! I am really grateful for your help.

 

Mohamed Elasmar

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.