hp laserjet pro p1102w does not work on windows 10 - printer requires attention

[Eiblhen]

I have the same problem as others: my HP P1102W stopped working with Windows 10. I have tried everything, including driver updates, uninstalling/reinstalling the printer, the HP fix-it. Nothing helps. Seems I now have a very big paperweight! And HP no longer supports this printer. Can you think of anything else to try?

[MKazi]

@Eiblhen

Let me take a moment to thank you for posting on the HP Support Forums. 

I understand that your HP LaserJet Pro P1102w Printer does not get installed on Windows 10. You've done a remarkable job performing the steps. Not to worry, I'll do my best to assist you with this case. 

Are you trying to install the printer through a USB connection or wirelessly?

Are you installing the drivers through the disk or by downloading them from the HP website?

NOTE: If you're going to connect the printer via USB, then do not connect it initially. Begin the installation first and later there will be a prompt to connect the printer. That's when you may connect the printer.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

If the issue persists then let us uninstall the existing printer drivers from the root level and then reinstall them. The following steps will help:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• You may download and install the printer drivers form this link.

Of the printer drivers still do no get installed then let us try to install the basic inbuilt printer drivers from the Windows operating system. Please perform the steps mentioned under "Step 3: Install the print driver with the Add a Printer wizard " from this HP article. 

I genuinely hope the issue gets resolved without hassles and the unit works great. Keep me posted. Cheers! 🙂

[Eiblhen]

Sorry it's taken me so long to try this; I switched laptops several times.

Problem now is that control panel indicates I cannnot delete a printer because there are pending print jobs. But there are no print jobs.

What now???