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‎03-16-2023 02:08 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

We have a HP M602 printer that had a 99.09.67 error. The technician came out and replaced the solid state module and memory and maybe even the hard drive. Now our page count went from an increase of 12,000 one month to an increase of 480,000. I am wondering if anything he replaced might have had an old page count from another printer if it had been a used part? Does anyone know if this could happen and if so, how I could check?

Thank you 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-17-2023 07:40 AM

HP Recommended

That sounds like they replaced the formatter, which would change the page count. Not being the tech that worked on it I cannot say why so many parts were replaced to resolve the error, as in most cases only replacing the hard drive resolves 99 errors. But now you know why the count is off. The serial number at least should have been edited to reflect the correct one. Curious if the company you hired to do the work was HP certified or not.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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5 REPLIES 5

‎03-16-2023 02:49 PM

HP Recommended

The log does say a used part was used and 158732 cycles. Do cycles equal page counts

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‎03-17-2023 12:55 AM

HP Recommended

Replacing the drive would not affect page count which is stored in permanent memory built into the pcs boards of the printer. Print the usage page from the reports menu and check the page count there.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-17-2023 06:45 AM

HP Recommended

I checked yesterday and the page count is that much higher. The serial number of the printer now is different that it was originally.

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‎03-17-2023 06:53 AM

HP Recommended
153/1/2023 1:18:43 AM044.A0.A22309088_001480Data encryption key is not valid.0
142/28/2023 11:54:42 AM044.A0.A22309088_001480Data encryption key is not valid.0
132/28/2023 11:47:52 AM044.A0.A22309088_001480Data encryption key is not valid.0
122/28/2023 11:46:04 AM033.02.012309088_001480Used board/disk installed0
112/28/2023 11:44:05 AM033.02.022309088_001480Save/Recover disabled0
102/27/2023 4:01:06 PM15873233.02.012309088_001480Used board/disk installed0
92/27/2023 3:57:41 PM15873233.02.022309088_001480Save/Recover disabled0
82/27/2023 3:20:49 PM15873210.99.402309046_000287Supplies installed0
72/27/2023 3:04:45 PM15872910.99.402309046_000287Supplies installed0
62/27/2023 3:04:24 PM098.02.022309046_000287Disk successfully cleaned0
52/27/2023 2:24:16 PM15873232.1C.452309046_000287Some data was not included in the backup file0
42/27/2023 2:21:00 PM15873233.02.012309046_000287Used board/disk installed0
32/27/2023 2:20:02 PM044.A0.A22309046_000287Data encryption key is not valid.0
22/27/2023 2:16:32 PM15873233.02.022309046_000287Save/Recover disabled0
12/27/2023 2:15:27 PM044.A0.A22309046_000287Data encryption key is not valid.0
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‎03-17-2023 07:40 AM

HP Recommended

That sounds like they replaced the formatter, which would change the page count. Not being the tech that worked on it I cannot say why so many parts were replaced to resolve the error, as in most cases only replacing the hard drive resolves 99 errors. But now you know why the count is off. The serial number at least should have been edited to reflect the correct one. Curious if the company you hired to do the work was HP certified or not.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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