hp office jet pro 9015

[Nino141]

hello can anyone help with my printer. Office jet pro 9015, i hard reset the printer and got sent new ink when i tried to turn it on and reconnect it it got stuck on "PRINTING THE ALIGNMENT PAGE" its been like this for a whole month and nothing i can do about it. all post keep saying ive messaged you privately. please help me get this resolved.

[Nal_NR]

Hi @Nino141,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the printer got stuck on " PRINTING THE ALIGNMENT PAGE"

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Connect the power cord directly to a wall outlet and the printer.
• Turn on the printer to complete the reset.

Print a Print Quality Diagnostic report

• Use a Print Quality Diagnostic report to check if the printhead or ink cartridges need to be cleaned or if there is an alignment issue.
• Load plain white paper in the tray.
• Print a Print Quality report.
• Printers with a touchscreen or menus: On the printer control panel, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.
• Printers without a touchscreen or menus: Open the HP Smart app, and then click the printer image. Click Printer Reports, and then select Print Quality Report.
• If there are ink defects on the page, replace the corresponding cartridges.

Click here for the remaining steps. 

Update the firmware by selecting your current OS. Click here

Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.