hp officejet pro 8620.exe not launching windows 11

[Rene105]

Installed hp officejet pro 8620 full feature driver 32.4.116_1 and it installs correctly, but hp officejet pro 8620.exe application will not launch in Windows 11. It worked fine in Windows 10.

[Raj_05]

Hi @Rene105,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the HP OfficeJet Pro 8620.exe application is not launching in Windows 11, here are some troubleshooting steps you can follow.

Run as Administrator

• Right-click on the HP OfficeJet Pro 8620.exe file.
• Select Run as administrator. This can sometimes resolve permission issues.

Compatibility Mode

• Right-click on the executable file (HP OfficeJet Pro 8620.exe).
• Select Properties.
• Go to the Compatibility tab.
• Check the box for Run this program in compatibility mode for: and select Windows 10 from the dropdown menu.
• Click Apply and then OK.

Check for Windows Updates

• Make sure your Windows 11 is fully updated.
• Go to Settings > Windows Update and check for updates.

Reinstall the Printer Drivers

• Uninstall the existing drivers:
  • Go to Settings > Devices > Printers & scanners.
  • Remove the HP OfficeJet Pro 8620.
• Download the latest driver from the HP Support website and reinstall it. Make sure to choose the driver compatible with Windows 11.

Disable Antivirus/Firewall Temporarily

• Sometimes security software can prevent applications from launching. Temporarily disable any antivirus or firewall software and see if the application launches.

Check Event Viewer

• Open the Event Viewer by searching for it in the Start menu.
• Look for any errors related to HP OfficeJet Pro 8620.exe under Windows Logs > Application. This can provide more insight into why it might not be launching.

[Raj_05]

Repair the Application

• If the HP software installer has a repair option, use it to repair the installation.

Install HP Smart App

• Consider installing the HP Smart app from the Microsoft Store. This app provides a streamlined way to manage HP printers and may offer similar functionalities.

By following these steps, you should be able to resolve the issue with the application not launching on Windows 11.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Rene105]

Hi Alden4, I have already tried running the program as administrator and same result. I have also installed the HP Smart app which did install a driver for WiFi setup, but it does not install driver for USB setup. So after installing the full driver package and then installing the HP Smart app, I have some functionality restored but the hp officejet pro 8620.exe file still does not launch correctly. It does come up with a choice of selecting a printer (either USB or wireless), but then crashes after you select? I checked under properties and there is no option to run in Windows 10 compatibility mode? Only Windows 7, 8 or Vista. When I select the USB installed printer with the HP Smart App, it can print and scan, but does not connect with printer to check ink status. But it does connect fine to the Wifi connected printer.

[Raj_05]

Hi @Rene105,

Thank you for your response, 

Here are some additional suggestions you can consider,

Clean Installation of Drivers:

• Uninstall All HP Software: Go to Control Panel > Programs > Uninstall a program and remove all HP-related software.
• Remove Printer: In Settings > Devices > Printers & scanners, ensure that the HP OfficeJet Pro 8620 is removed.
• Restart Your Computer: This can help clear any residual settings or processes.
• Download and Install Latest Drivers: Visit the HP Support website to download the latest drivers specifically for Windows 11. Ensure you select the correct version (USB or wireless) based on your connection preference.

Use HP Smart App:

• If you haven't already, try uninstalling and then reinstalling the HP Smart app from the Microsoft Store. Make sure to log in with your HP account to access all features.
• After reinstalling, add the printer via the HP Smart app and check if you can access all functionalities.

Check for Conflicting Software:

• Sometimes, other printer software or drivers can conflict. Make sure there are no other printer drivers installed that might interfere with the HP software.

Windows Compatibility Troubleshooter:

• Right-click on the HP OfficeJet Pro 8620.exe file and select Properties.
• Go to the Compatibility tab and click on Run the compatibility troubleshooter. Follow the prompts to see if Windows can suggest settings that help the application launch.

Event Viewer Details:

• Since you mentioned checking the Event Viewer, look for any specific error messages related to the application crash. This can provide valuable insights for further troubleshooting.

Update Windows:

• Make sure your Windows 11 is fully updated. Go to Settings > Windows Update and check for any pending updates. 

[Raj_05]

System File Check:

• Open Command Prompt as an administrator and run the following command to check for and repair corrupted system files:

sfc /scannow
 

Install Legacy Printer Driver:

• Sometimes, using a generic printer driver can help. You can try installing a legacy driver:
  • Go to Settings > Devices > Printers & scanners and select Add a printer or scanner.
  • Click on The printer that I want isn't listed.
  • Choose Add a local printer or network printer with manual settings, then select Use an existing port and choose USB.
  • Select HP from the manufacturer and find a similar model to use the driver.

By following these steps, you should be able to resolve the issue with the HP OfficeJet Pro 8620 application not launching on Windows 11.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support