hp smart app does not appear in start menu or desktop shortcut officejet pro 8710

[diegodad]

I just installed smart software on a new computer Windows 11. The smart app does not appear in start menu or desktop shortcut, so I can't scan. It does print properly.

[Nal_NR]

Hi @diegodad,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If the HP Smart app is installed on your computer but doesn't appear in the Start menu or as a desktop shortcut for your OfficeJet Pro 8710, here's what you can do:

Search for the app: Try searching for the HP Smart app using the search function in your operating system. For Windows, click on the Start button and start typing "HP Smart." It should appear in the search results.

Create a shortcut manually: If you find the app through the search, you can create a desktop shortcut by right-clicking on the app and selecting "Create shortcut." Then, drag and drop this shortcut to your desktop.

Pin to Start menu: After finding the app through search, right-click on it and select "Pin to Start" to add it to your Start menu.

Reinstall or repair the app: If the app is installed but not showing up, try reinstalling it. Uninstall it from the Control Panel (for Windows) or Applications (for Mac), then download and reinstall the latest version from the HP website.

Check installation location: Sometimes, during installation, the app might have been placed in a different folder. Check the "Program Files" or "Program Files (x86)" folder in Windows to locate the HP Smart app.

Update the app: Ensure you have the latest version of the HP Smart app installed. Updates can sometimes resolve compatibility or visibility issues.

If you still encounter issues after trying these steps, consider reaching out to HP phone support for further assistance.

Hope this helps! Keep me posted for further assistance.

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