hp smart driver unavailable

[robmar0se]

1. Set printer up on wifi (purple screen left/right etc), blue wifi icon on dash.

2. Install HP<smart from Microsoft store, download & Install

3, Add printer, give it time to run thru install process

4, result error "Direct -68-HP envy 6000 series - driver is unavailable"

5. Control panel shows the same printer in the printers section but "greyed out"

Also tried USB connection & Bluetooth - all failed.

If tried once ,tried several times.rebooting all devices etc

How to resolve?

[Dragon-Fur]

@robmar0se 

Welcome to the HP Community --

Sample Specs document:

Product Specifications for the HP ENVY 6032e All-in-One Printer (2K4U8B)

Review Section Connectivity

Ports	1 Hi-Speed USB 2.0; 1 Wi-Fi 802.11ac (dual band)
Wireless capability	Yes, built-in Wi-Fi 802.11b/g/n

If you are not using Wi-Fi Direct, toggle the setting to OFF on the printer control panel.

 ===================================

Additional Help Here:  Unable to download and install the HP Smart printer app

and

Check / Update  >> Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

User Guide - HP ENVY 6000e All-in-One series

Video

 HP Envy 6055e |6455e | HP Envy 6055 | HP Envy Pro 6455: How to connect to 5GHz wireless network

============================

HP Smart - Windows - Application

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> How to Use >>> HP printer setup (HP Smart app)

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

NOTES: 

• Read the Terms of Use document to understand the conditions of using HP Smart products.  For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
• Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart requires that you sign into the application using your HP Account credentials.
• When working through a Browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Additional Help Here:  Unable to download and install the HP Smart printer app

and

Check / Update  >> Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY 6000e All-In-One Printer series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[robmar0se]

Sorry, thank for offer, but the info is too brood brush to be really helpful, needs to be more focused on why after running HP Smart, it says driver unavailable - note blue wifi is ON! runs through, driver download,  then install, then unavailable. WHY?

[Dragon-Fur]

@robmar0se 

You are welcome.

Update / Edit

Add link to TKB article 

"Yeah, but..."

I get it -- the answer is not helpful in the context of your particular setup and your network connection type,

A final try...

Having switched OFF Wi-Fi Direct will at least eliminate that exact error text as the source of the problem.

Next,

If HP Smart opens but cannot "add printer", the failure is perhaps due to the type of connection, maybe even that the printer is not responding to the SSID named network you have assigned for the frequency / band for the printer.

If you are using a Mesh network, the printer might not be able to handle any switching of frequencies at the router side.  I don't have a fix for Mesh Networks -- I don't have one.

Were it mine to do, I'd take another look at the network configuration AND the way your printer is connecting to that network.  For example, change the printer connection type to TCP/IP, assign the printer its own IP address, check the router logs for connection drops / errors, 

Some of the overlap of what you want / need is available in the Offline Troubleshooting Document.

 HP DeskJet, ENVY 6000, 6400 Printers - Printer does not respond and is offline

and / or

TKB Article contributed by HP SofiaML

TKB - HP printer is offline or unavailable

and

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

And... Review Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

AND

Offline Condition

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

and

 HP Printers - Using a Wireless Network Test Report

============================================

What else?

If you have had HP Smart installed and working in the past, 

and

After you have completed the suggested changes and settings in the network to eliminate the network as a source of the problems,

then

The source of the "why" might be related to one of more of the following:

• An outdated installation of HP Smart on one or more another devices (computer, tablet, phone)
• Your HP Smart app Data (in your account) might be corrupted, outdated, or stuck

- Printer Application - HP Smart – Check / Reset -

NOTE > If you skip one or more steps and things don’t work, consider going back and adding the missed checkpoints to your procedure.

Start

Reminder

It is important that every device is using the latest version of the HP Smart app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

That might be enough…

Stop if everything is now working.

Next,

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

Stop if everything is now working.

Next,

Windows

 Check / Run Windows Updates > Install any pending updates

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

Next,

Open and Check HP Smart

Stop if everything is now working.

If the HP Smart opens but does not work or hangs partly open: 

Close the HP Smart App

If you cannot close HP Smart: Restart the computer and log in

Do not start the HP Smart yet.

No Joy?

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

How to...

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

If the app Reset does not work by itself, add:

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps_Reset_2

Still Rubbish

FYI only

If nothing else works – Consider --

Uninstall the HP Smart app from Windows > Restart the computer and log in

AND

While connected to the same (home / office) network as your computer,

Uninstall the HP Smart app from other device(s) on your network

After the app is removed > Restart the device (for example, iPad, iPhone)

Next,

Repeat for each mobile device where you want to install the HP Smart application:

Install the HP Smart app on the mobile device

Start HP Smart app > Sign into the app > Add printer(s)

Next,

Restart the computer and log in

Install a fresh copy of the HP Smart application for Windows

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References / Resources

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Example – EWS – IPv4

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

 EWS_9025_Network_IPv4_Configuration_3

EWS_9025_Network_Wireless_IPv4_Advanced_2

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"