hp smart issue

[PeteOJ]

ok its weird that it was working before then 

i will gather more info from the user tomorrow 

Thanks 

[PeteOJ]

so for the hp smart to work or connect even if the printer is connected to the pc as USB the printer need also a network or wiffi connection ?

[Dragon-Fur]

@PeteOJ 

---

@PeteOJ wrote:

when you say : 

1)  Restart the computer and log in you mean login on the computer not hp smart ?

and

2)  also if i want to install the full package i need to install it as admin ?

The user is not admin on is pc 

Thanks 

and

3)  ok its weird that it was working before then 

i will gather more info from the user tomorrow 

Thanks 

and

4)  so for the hp smart to work or connect even if the printer is connected to the pc as USB the printer need also a network or wiffi connection ?

---

1)  Restart the computer and log in = Close all software / apps / jobs > Restart the computer > When the computer reboots, log into the computer

2)  None of this will likely work -- "plain" user accounts do not have enough privilege to install software - and that limitation includes installing printer software, too.  The plain-user-account policy can be tough on the users and on IT, too.   

3)  Yes, without the ability to install / reset / repair the applications and software, things that break might stay that way.

4)  It is my opinion that HP Smart is at least crippled without having the printer on the local network.   You realize that my opinion in the matter means nothing in the context what you are doing, how it works, whether and how it can be fixed. 

What you are doing is simply outside of my experience.

What?  In a different life, long ago, still on planet Earth >>  When I ran in IT and we had users without "root" / admin access, we went to the location and fixed any problem that required our presence.  Yes, sometimes the "location" was more than across the campus or even across town -- and sometimes fixing things on site was expensive, inconvenient, and downright silly in the context of much of our user base (highly educated engineers, CAD designers, and scientists).  

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[PeteOJ]

hello 

is it possible that before it work with HP Smart when the app was not coming from the Microsoft store ?

Thanks 

[Dragon-Fur]

@PeteOJ 

The HP Smart application for Windows has always been sourced from the Microsoft Store.

The mobile versions of the app are sourced from the respective app stores (Apple / Google).

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[PeteOJ]

ok ty 

it's funny that it was working before i didn't setup the printer before my self i was not part of the company before 

but it's weird that he was able to log in before and now no even if I uninstall the app and reinstall 

Thanks anyway 

[PeteOJ]

Ok cool 

i make it work with the other app from hp or even with the menu on the printer it self 

Thanks 

[Dragon-Fur]

@PeteOJ 

Yes, "cool" and works.

That's good news.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"