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‎06-25-2021 02:21 PM

HP Recommended
Product: HP Smart
Operating System: macOS 10.13 High Sierra

When logging in to hp smart I am directed to a web browser to sign in, when I enter my email address and click next, I get 

An error has occurred

BADREQUEST

X-request-id: 85420070-d131-11eb-8d55-9b50c602a3eb.1d500470-d5f1-11eb-8d55-9b50c602a3eb

doesn't matter which browser I set as default chrome or safari. any ideas.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-30-2021 07:13 AM

HP Recommended

@Barney123

 

Welcome to the HP support community.

 

This seems to be an issue with the HP Smart app.

Uninstall and reinstall the HP Smart app.

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎06-30-2021 07:13 AM

HP Recommended

@Barney123

 

Welcome to the HP support community.

 

This seems to be an issue with the HP Smart app.

Uninstall and reinstall the HP Smart app.

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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