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Locked

‎02-27-2021 03:55 PM

HP Recommended
Product: 15-bs061st
Operating System: Microsoft Windows 10 (64-bit)

Trying to open the solution center in order to do a scan.  It says...

"Solution Center has detected that you do not have the correct version of Adobe Flash Player for Internet Explorer installed.  You can easily download and install this application for Internet Explorer at:

http://get.adobe.com/flashplayer/

Solution Center will not be able to work until you have installed Adobe Flash Player for Internet Explorer"

 

When I go to the link, Adobe tells me it no longer supports flash player and says I should uninstall it.  I did.

Solution Center is still giving me the same message.

 

Category:
2 REPLIES 2

‎02-27-2021 06:26 PM

HP Recommended

@Jefals 

 

HP Solution Center needs Flash to run BUT Adobe stopped Flash late last year (Dec 2020). Please try following option

 

                            https://support.hp.com/us-en/document/c02463264

                   also https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Solution-Center-not-working-Adobe-Flash-Pla...

 

Regards.

BH
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‎02-27-2021 10:52 PM

HP Recommended

Can't get this to work.  I don't want to spend more time on it now, with a bunch of back and forth e-mails.  Thanks anyway! close it out.

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