hp solution center

[aseminolelady]

how do I get my hp solution center working again? It works on  one pc but not the other both have same windows version.

the hp scan solutions and he hp extended do not open the settings  t/tool box that the hp solution center has, which is what I need to open

[Jay_G24]

Hi @aseminolelady,

I'd like to help!

Adobe has stopped supporting the Flash player that was required for HP Solution Centre. There is no update on new software as of now.

You can print using Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add a printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Note: If the printer is not found in the list, try Deskjet 990c or Deskjet 6980 to install the printer as these are the generic printer drivers.

You can scan using windows scan, or Microsoft paint-

On Paint -

1. Open Paint. Not all models are compatible with all listed operating systems. ...
2. Click File → From Scanner or Camera. If File is not available on the menu bar, click Alt on your keyboard, to display it.
3. If prompted, select your scanner from the list and click OK.
4. Choose your desired scan options. ...
5. Click Scan.

Scan app-

Once your scanner is installed, use the Windows Scan app to scan a picture or document. Here's how:

Note: Need to install the Windows Scan app? You can get the app at Microsoft Store.

1. Make sure your scanner is turned on.
2. In the search box on the taskbar, type Windows Scan, and then select Scan  from the results.
3. Do one of the following:
   • Place the item you want to scan face down on the scanner's flatbed and close the cover.
   • Place the item you want to scan in the scanner's document feeder.
4. On the Scan page, do the following:
   • Under Scanner, select the scanner you want to use.
   • Under Source, select the location you prefer to scan from.
   • Under File type, select the type of file you want the scan to be saved as. For example, you can save the file in different file formats—such as JPEG, Bitmap, and PNG.
   • Select Show more to show the Save file to options.
   • Under Save file to, browse to the location where you want to save the scan.
5. Select Scan   at the bottom of the screen to scan your document or picture.
6. After your scan is finished, select View to see the scanned file before you save it, or select Close to save it. You can edit the scanned document or picture in the preview that appears when you select View.

You may refer to Install and use a scanner in Windows 10

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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