hp wireless button driver not working (code 39)

[axelcroft97]

after updating my laptop, i encounter a problem where i cant connect any devices to it such as mouse and joystick. i thought it was a problem with my usb port but as i look into it, i encounter there was a problem with the hp wireless button driver. it shows code 39 where it says Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

i tried as many possible way to fix it, but nothings happening. 

by far, i've tried the

• uninstall/install the driver
• update the driver
• troubleshoot
• install a newer driver that i can find on the internet
• disabling the driver signature enforcement 

p.s i cant try to fix it by using the registry editor to delete upper/lower filter as it is not in my laptop.

[Riddle_Decipher]

@axelcroft97 Is that a spin off from Lara croft? 😉

The code 39 from the device manager represents an issue with the driver, since you've done all necessary steps to resolve it and yet the issue persists, here's what I suggest you do, next:

Perform a system restore, to an earlier date before the update created this issue:

1. Turn off the computer and wait at least 5 seconds with the computer in a full off state.

2. Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.

3. If a language selection screen opens, select the language you want to use to continue.

4. On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.

   

5. On the Choose an option screen, click Troubleshoot.

   

6. On the Troubleshoot screen, click Advanced Options.

   

7. On the Advanced options screen, click System Restore.

   

8. Click Windows 8, click Windows 8.1, or click Windows 10 as the target operating system.

   

   The System Restore window opens.

9. Click Next.

   

10. Click the Restore Point that you want to use, and then click Next.

    The Confirm Restore Point window opens.

11. Click Finish to restore your computer to a previous point.

    

12. Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.

    

13. System Restore returns the computer configuration to a previous point in time and restarts.

If the issue persists, please create a new user account using the steps mentioned here

And let me know how that pans out.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[axelcroft97]

hi, sorry for the late reply.

i've already tried just like you suggested, but still nothing happened. is there any other way? 

btw, not just my hp wireless button driver not working but also the settings. which mean any possible changes that need to be done through settings, i can't do it.

[Riddle_Decipher]

@axelcroft97 Thanks for the update, better late than never,

That said, please create a new user account and check if that works, if it doesn't, please install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

[axelcroft97]

hi, sorry again.

but i already did just like you asked and here's the failure ID

Hard Drive Short DST Check: FAILED  FAILURE ID: RG1XKD-91QA36-MFPUQK-60VC03

[Riddle_Decipher · Accepted solution]

@axelcroft97 Alright, I appreciate this, here's what this failure ID represents: Hard Disk 1 Quick Test Failure,

failure code: 303, the best way forward is to have the drive replaced, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.