• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎06-25-2026 08:30 AM

HP Recommended

in the screen show.. cant print, account problems

Category:
Reply
1 REPLY 1

‎06-27-2026 06:24 AM

HP Recommended

Hi @JuancaChef,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand that your printer is displaying "Can't print, account problems" on the screen.
 

To help narrow this down, could you please confirm whether you are using HP Instant Ink or the HP All-In Plan?
 

If you're enrolled in HP Instant Ink, please sign in to your HP Instant Ink account and check if there are any:

  • Pending or failed payments
  • Billing issues
  • Account notifications
  • Subscription status alerts

Sometimes, an account or payment issue can cause the printer to display this message and prevent printing.

Also, please let us know:

  • What is the exact HP printer model?
  • Are you using Instant Ink cartridges or regular HP cartridges?
  • If possible, please share a photo of the message displayed on the printer screen so we can verify the exact error.

Once we have these details, we'll be happy to guide you with the appropriate next steps.

 

I hope this helps.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.