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‎09-23-2023 05:28 AM - edited ‎09-23-2023 05:28 AM

HP Recommended
Operating System: macOS 10.14 Mojave

hi everyone 
i've been struggling for days to install my printer : ink tank 315 on my mac os 10.14 mojave 
is it even possible 

Category:
1 REPLY 1

‎09-23-2023 05:31 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

If it fails to select the connected printer, I would also suggest making sure to use a standard USB cable, not longer than 2 meters long, ensure it is directly connected to another USB port of your Mac and try another cable to check for any difference.

 

Shlomi

 

Shlomi



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