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HP Recommended

My printer works, but I want to enable scanning. But I can't find my HP printer software on my computer--not under "all apps" or in the control panel under "remove programs." I have scanned the C drive with 8600 and don't find it. Where else could it be?

 

I started using this computer two months ago, and the printer just worked. It is attached wirelessly. It does show up in the control panel under devices and printers.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Can you give me the FPU number / Product number thats located at the back of the printer, right around the serial number?

 

Because we have 2 variations of 8600 and I want to give you the exact driver for your printer, dont want to make mistakes here. 

 

Officejet Premium 8600

Officejet Plus 8600.

 

Please update me ASAP. about to go now . 😄

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Do more than just exist

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5 REPLIES 5
HP Recommended

Maybe it was never installed on your system.

 

If you can print, it does even mean that you installed the software. 

Maybe your system is using the generic software of your printer.

 

If it installed, you should be able to find "HP Officejet Pro 8600 Basic Device Software" under your remove programs.

 

If not you need to manually install it.

 

By the way, what is the model name of your printer, is it 8600 or 6800?

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Do more than just exist
HP Recommended

THANKS. It is 8600, and there is no HP software under remove programs--none whatsoever!

HP Recommended

Can you give me the FPU number / Product number thats located at the back of the printer, right around the serial number?

 

Because we have 2 variations of 8600 and I want to give you the exact driver for your printer, dont want to make mistakes here. 

 

Officejet Premium 8600

Officejet Plus 8600.

 

Please update me ASAP. about to go now . 😄

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.

Do more than just exist
HP Recommended

Hi,

Please download and follow the HP Pinter Install Wizard below:

http://ftp.hp.com/pub/printers/hppiw/hppiw.exe

 

The tool will automatically locate and launch the latest drivers and software for your printer, then follow the installation wizard to install it.

 

Regards,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

THANKS. That worked. 

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