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HP Recommended
HP OfficeJet Pro 9025e All-in-One Printer
Microsoft Windows 10 (32-bit)

I can't print from excel.  all other documents print.  I get an e02 error

1 REPLY 1
HP Recommended

@Rhonda342, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Check Printer Connection:

Make sure the printer is properly connected to your computer or network.

If it's a wireless printer, try restarting your router and reconnecting the printer to the network.

If it's connected via USB, try a different USB port or cable.

 

Repair Microsoft Office:

Since you're having trouble specifically with Excel, it's possible that the issue is with the Excel installation itself. To repair Microsoft Office:

Go to Control Panel > Programs > Programs and Features.

Find Microsoft Office, right-click, and select Change.

Select Repair, and follow the prompts.

 

Restart Print Spooler (Windows):

  1. Search services in the search box. Open the service menu.
  2. In the list, find Print Spooler.
  3. Right-click Print Spooler and click Restart.
    1. If it’s stopped, click Start instead.
  4. Close the window. Check if the issue persists 

Run HP Print and Scan Doctor (Windows only):

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.