i don't have the option of 6 months of free ink

[youss18_]

hello!!

5 days ago i bought and set up my printer but i didn't get my 6 months of ink that was promised on the packaging (as you can see from the photo)

 

 

 

, i can't find it on the app either, please help me redeem the trial before 7 pass and i can't redeem it anymore!!

[Dragon-Fur]

@youss18_ 

First thing to check...

Look on the box - See the notice "6 months with HP+"

For the extended trial, you have to opt (choose / sign up) for HP+ service to be eligible for the extended 6 month Instant Ink offer.

What?

HP+ is NOT Instant Ink - the two are related in the sense that the Instant Ink Trial period is extended when you opt (choose) HP+ service.

There are other limitations, benefits, responsibilities when you choose HP+ service.

For example, at this writing, HP+:

• HP+ includes an extended (longer) Warranty on your printer
• Requires that you always use HP genuine ink cartridges in the printer - Again, this is not "Instant Ink" - the requirement is that you use HP branded ink
• The printer must be connected to the Internet to allow monitoring by the HP+ Service
• HP+ service includes Concierge Service - with extra setup help and assistance

READ the FAQ

HP+ Printing – Website / Information / FAQ

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

1. Use Print Anywhere

Partial Excerpt:  Share your printer: Allow others to send remote print jobs to your Print Anywhere printer. Enable Private Pickup (HP+ printers only) to hold the print job until the person who sent it is near the printer.

=========================================================================

What if?

If you sign up for HP+

and

If the extended Instant Ink Trial offer is not yet available,

Contact HP+ Concierge Help

Then...

Open HP+ Printer Homepage > Concierge Help > Click the Contact Us link in the Orange box

OR

Contact Instant Ink Support and ask for help.

Things that are Instant Ink

Note: 

If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Need Help?  Contact Support - Options

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Contact >>   HP Instant Ink Support   NOTES:  Select Your Region // Hours are as listed at the site.
3. The Terms of Service contract provides contact information, usually in the very first section.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 2710e All-in-One Printer 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[youss18_]

i did sign up for hp+ but i still don't have the option to the trial 😞

@Dragon-Fur

[Dragon-Fur]

@youss18_ 

OK...

Right.

Have you tried contacting either Concierge Support or Instant Ink Support?

Contact links and information are included in my first message.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"