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‎11-02-2022 12:31 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have config'd  an iR ADV C357 for scan to email via MSFT Office365 server and the connection fails with error: 

SMTP authentication (SMTP AUTH) error. Check that [User Name], [Password], and the other settings for [SMTP Authentication (SMTP AUTH)] in Authentication/Encryption Settings are correct.

I have triple-checked everything from spelling to TLS levels, SMTP port setting, and the local firewall config'd for Office365 communications.  I can find no reason for it not to connect.  I have configured scores of HPs, Canons, Ricohs...etc.  Any ideas?

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-02-2022 12:47 PM

HP Recommended

This board is user to user support of HP products. You should consult the Canon website for assistance with Imagerunner products.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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2 REPLIES 2

‎11-02-2022 12:47 PM

HP Recommended

This board is user to user support of HP products. You should consult the Canon website for assistance with Imagerunner products.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎11-02-2022 12:58 PM

HP Recommended

Wow, that's really embarrassing!  Thank you so much.  I need a vacation.

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