if I try to print a PDF document I get the error 0x8007007e

[Plaviator]

I had a problem recently when after a windows update my printer would not connect to my network correctly. This has been solved by the HP help team but now I find that when I try to print a PDF document I get the error: 0x8007007e configuration error

[The_Fossette]

@Plaviator,

Welcome to the HP Support Community!

I reviewed your post and I understand you are unable to print PDF files.

Don’t worry, I assure you I will try my best to get this sorted.

Are you able to print other documents?

Are you tried printing the PDF file as an image?

Meanwhile, I recommend you uninstall and reinstall the Adobe reader on your computer and check whether the issue is resolved.

If you continue facing the issue, then root uninstall the printer and then reinstall and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!