im trying to install my printer to my desktop and i keep getting a message, driver is unavailable

[Dawn198801]

I have an HP desktop and just purchased a hp smart tank 5102.  i have installed the printer with internet, and installed the printer in the computer, but it keeps giving me an error message driver is unavailable

[Max3Aj]

@Dawn198801, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The “Driver is unavailable” error for your HP Smart Tank 5102 printer on your HP desktop typically means that Windows either can’t find the correct driver or the installed driver is corrupted or incompatible. Here’s a step-by-step guide to fix it:

Uninstall Existing Printer Software

• Press Windows + R, type appwiz.cpl, and press Enter.
• Find any HP printer software, right-click, and Uninstall.
• Then go to Devices and Printers (search in Start menu), right-click your printer, and choose Remove device.

Remove Old Drivers

• Press Windows + R, type printui.exe /s, and press Enter.
• Go to the Drivers tab.
• Select any HP printer drivers listed and click Remove.
• Choose Remove driver and driver package if prompted.

Restart Your Computer

Reinstall Using HP Smart App

• Download the HP Smart app if you haven’t already.
• Open the app and follow the prompts to add your printer.
• It will automatically download and install the correct drivers.

Optional: Use HP Print and Scan Doctor

• Download the HP Print and Scan Doctor tool.
• Run it to diagnose and fix any remaining issues. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support