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‎07-11-2021 05:29 AM - edited ‎07-11-2021 05:29 AM

HP Recommended
Product: hp envy 5030
Operating System: Microsoft Windows 10 (64-bit)

Hello HP-Team,

 

i just have an envy 5030 printer and found out about "setup cartridges". I have two packages of black and colour catridges. Setup Cartridges missing. Got this printer by the company without them. Is there any way i can get this printer working?

 

hopefully

 

B.Pajtra

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2021 01:50 PM

HP Recommended

@Ben187

Welcome to the HP Support Community!

 

The ink cartridges that go with the printers are set up ink cartridges that are designed to initialize the printer.

 

There is no option to perform a reset on this model printer to bypass the use of setup ink cartridges. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-15-2021 01:50 PM

HP Recommended

@Ben187

Welcome to the HP Support Community!

 

The ink cartridges that go with the printers are set up ink cartridges that are designed to initialize the printer.

 

There is no option to perform a reset on this model printer to bypass the use of setup ink cartridges. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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