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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
t_Perry
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ink cartridge install for first time

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hp envy 6052
Android 8.0 Oreo and older

I need the ink slots to slide to the right so I can install them for the first time how do I get it to move over to the right?

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KrazyToad
HP Support Agent
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@t_Perry

 

Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Next perform a reset

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Note: If needed manually try moving the Ink carriage

 

If the issue persists please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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lisarobert
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Hi 

when I install the cartridge the very first time I forgot to remove the lock band when I gave the print command, suddenly bad noise came out from the printer, then I remove the locked ribbon and try again given the print but failed. next what I do next,?

remember I am a cricket blogger I need always to write a blog for newspapers and need to print for review my blog.

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KrazyToad
HP Support Agent
HP Support Agent
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@lisarobert

 

If you have already performed the steps mentioned above, I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

KrazyToad
I Am An HP Employee

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ikside33
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This printer keep pausing the printing jobs due to overheating. The printing could be paused after exactly ninety nine pages of printing, then finally after every 20 pages printing.

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