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‎04-01-2025 12:05 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I bought a new printer over a year ago  envy 6400e,   Then was able to get the printer that I had to work so never took the new one out of the  box.  And couldn't return it since I had it over a month.  For the past 6 months I have now tried to install it on my laptop to no avail.  Nothing has worked.  My laptop is HP Pavilion Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz  Help 

1 REPLY 1

‎04-03-2025 12:57 PM - edited ‎04-03-2025 12:57 PM

HP Recommended

@penguinmds1, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
To troubleshoot the installation issue with your HP ENVY 6400e printer on your HP Pavilion laptop, especially after it has been unused for over a year, follow these steps:

Check Printer Power & Connections

  • Ensure the printer is plugged in and turned ON.
  • If using Wi-Fi, make sure both the printer and laptop are connected to the same network.
  • If using USB, try connecting to a different USB port on your laptop.

Reset the Printer

  • Unplug the printer from power.
  • Wait for 60 seconds.
  • Plug it back in and turn it ON.

Remove Old Printer Installations

  • On your laptop, go to Control Panel > Devices and Printers.
  • If the ENVY 6400e is listed, right-click it and select Remove Device.
  • Also, uninstall any existing HP Smart or HP drivers from Control Panel > Programs and Features.

Download & Install the Latest HP Software

  • Go to HP website.
  • Enter your printer model: ENVY 6400e.
  • Download the latest HP Smart app or Full Feature Software.
  • Install the software and restart your laptop.

Use HP Print and Scan Doctor

Manually Add the Printer (If Needed)

  • Open Settings > Devices > Printers & scanners.
  • Click Add a printer or scanner.
  • If it doesn't appear, select The printer that I want isn't listed and follow the on-screen steps.

Check Firewall & Antivirus

  • Temporarily disable any firewall or antivirus software, as they may block the printer installation.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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