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hp envy pro 6432

hp envy pro 6432 bought yesterday. Not showing purple light at start up . Have loaded hp smart app on to phone and tablet . Cannot find printer,.

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Would suggest to do a reset and then use HP Smart to try setting up again.

 

These resources will be useful:

Reset wireless

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Connect to network using HP Smart:

https://www.youtube.com/watch?v=VANXW-gNHaI

(watch from time 3:30 onwards)

 

These tips for the printer:

Copy a document

https://www.youtube.com/watch?v=0m9WFf2LY_I

Scan 2 sided document and sort automatically with HP FULL software solution.

https://www.youtube.com/watch?v=dkxgtr-kT84

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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