just reset printer, says printer error and wont print test sheet (hp envy 6052)

[mymelo211]

 so i followed advice from this thread’s accepted answer because all the buttons were stuck on glowing. https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/All-lights-on-HP-6000/td-p/... 

nothing worked so i factory reset the printer. i got through setup, but now it immediately says “Printer Error” when it prompted me to print a test sheet. if anyone has any clue whats happening please help 🙏 the printer is now also back to having all lights on the control panel glowing. 

[VikramTheGreat]

Hi @mymelo211,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the image. I can see the HP Smart app on your device showing “Printer Error” during the test print step, and you mentioned that all lights on the printer’s control panel are glowing again after a factory reset. This indicates the printer is stuck in an error state, likely due to a hardware or firmware issue.

What This Means

When all lights stay on, and the printer immediately shows “Printer Error” after setup, it usually points to:

• Firmware corruption during reset or update
• Internal hardware fault (control panel or logic board)
• Cartridge or printhead initialization failure

Recommended Steps

Step 1: Power Reset

1. Turn off the printer and unplug it from power.
2. Wait at least 60 seconds.
3. Plug it back in and turn it on.

Step 2: Check for Obstructions

• Open the ink access door and ensure the printhead carriage moves freely.
• Remove and reseat ink cartridges.

Step 3: Update Firmware

• If the printer can connect to Wi-Fi, update firmware via HP Smart App → Printer Settings → Advanced Settings.
• If not, download firmware from HP ENVY 6052e All-in-One Printer | HP® Support on a computer and update via USB.

Step 4: Perform Semi-Full Reset

• This is a deeper reset than a factory reset and often clears persistent errors.
• You’ll need to access the hidden service menu (HP support can guide you through this).

HP Official Guide: 👉 HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat