la stampante hpofficejet 3833 non stampa a colori da altri software

[rosanero]

My  HP officejet 3833 no longer prints in color from other software (e.g. word, excel, adobe). In the advanced printing options, the "stampa in scala di grigi" is not available in the document options.  My operating system is windows 10.

[Kumar0307]

Hi @rosanero

Welcome to the HP Support Community. I'd be happy to assist you.

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Have you tried connecting a USB cable and try printing in color to check if the issue persists?

This seems like an issue with the printer driver on WIn 10 OS with the latest updates. Let us try these steps:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

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