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Locked

‎11-12-2020 07:08 AM

HP Recommended
Product: HP Envy4520
Operating System: Microsoft Windows 10 (64-bit)

My printer will not print colour - only greyscale- printing preferences locked 

Category:
1 REPLY 1

‎11-12-2020 07:31 AM

HP Recommended

@Maggsy49 

 

The "locked" preferences / shortcuts are normal.

Any of these should be able to be selected and then changed to suit the current job.

Where supported, a new / custom shortcut can be created to save the job parameters for use again later.

 

9025_Printing_Preferences_Media_Types_2.jpg

 

What is not normal is the lack of color print choice.

 

Try the specific doctor version recommended in the following TKB.

 

 

TKB article contributed by HP Expert  ShlomiL 

Symptoms:  No color options are shown under Printing Preferences when printing to a network-connected printer from a Windows 10 PC

Solution:  Download and Install Doctor version 5.0.6 > HPPSdr_5.0.6.exe

Details: Windows10 - No Color option available when printing to a network connected printer

 

 

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Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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