logging into hp smart on windows 10

[johnjcb]

when im in hp smart on my hp pavillion laptop i touch the tile print documents, it circles through  as tho its loading then tells me to sign in, returns to main menu and still hasnt signed me in

[Dragon-Fur]

@johnjcb 

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Edits - Rats - Forgot to include the standard qualifier...

If you have not done so...

There has been a recent update to the application.

You need to be running the latest version.

If you are not doing so, make sure you are running the latest version of HP Smart

At this writing

122.2.837.0

Check the version in the application

Start the HP Smart app

Settings wheel (App Settings)

About

or

Settings > Apps > Apps and Features 

Search or scroll down and find HP Smart

Left-Click on the name > Advanced

If you cannot (or do not wish to) Update the application through the Microsoft Store > Downloads and Updates

Consider

• Make sure your Windows Updates in current and installed.
• Try reloading the HP Smart Application:

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• HP Smart requires that you be signed into the application with your HP Account credentials.

Reload HP Smart Application

Problems with HP Smart Windows App?

Can’t log into HP Smart using your HP Account? 

• Make sure you are running the latest (newest) app version.
• Make sure your Windows Updates in current and installed.
• Try reloading the HP Smart Application:

Uninstall HP Smart > Restart the computer and log in > Install the application from the Microsoft Store

Settings > Apps > Apps and Features 

Search or scroll down and find HP Smart

Left-Click on the item > Uninstall

Restart the computer and log in

"Get" a new copy of the Application from the Microsoft Store

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Start_Screen_4

References / Resources

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Note:  Log into your HP Account if / when you need central access to your device information, including the ability to update your personal  information.

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[johnjcb]

I have uninstalled the app then installed it 3 times today and is still not signing me in

[Dragon-Fur]

@johnjcb 

Right.

I've edited my first post to include the qualifying statement, "If you have not done so".

Thanks for the reminder - I know this is important when we don't know what people  have tried.

In general, removing the application entirely should clear any residual sign-in issues.

That said, there might be something going on with the HP Account.

If you have not done so,

Consider

Check your printer in your HP Smart / HP Connected account - make sure it is "added" and that your login / owner address is the one you are using to sign into the application (owned by your HP Account).

HP Smart / HP Connected Login

Click Flag to switch to your region

Check your HP Account login (link in first post).  Make sure you can log in and that.

HP Account - Login / Dashboard

Note:  Log into your HP Account if / when you need central access to your device information, including the ability to update your personal  information.

Restart everything - printer, computer, router that controls the network.

If I think of anything else to add, I will post back.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[johnjcb]

OK so I can log into my hp account on chrome on the same laptop running windows 10, can also log into hp art on my phone huawei p30 Pro on android. The problem seems to be on the windows 10 hp smart app. I've uninstalled my printer 3 times same with the windows 10 hp smart app still can't log into hp smart on laptop, and to use it to do most functions on the laptop involves using hp smart, so I'm limited the printer is a hp envy photo 6234 purchased last November has a full warranty and 3 months free instant ink left

[johnjcb]

the hp smart on my laptop is 122.3.838.0

[Dragon-Fur]

@johnjcb 

OK.

Your version is ahead of what I had. 

Considering the recent debacle, another new version is likely good (at least not bad).

At this writing, Version is 122.3.838.0

I will take another look.

If I have anything to offer, I'll post back.

What else?

Uninstalling might not be "enough" if the data is not clearing.

Suggest you remove / reinstall HP Smart

Next

Open HP Smart (do not try to open print / scan) 

Click on Printer Settings 

Left Column > scroll down > Forget This Printer

Left-Arrow back to the Main Menu

Quit / Close  HP Smart

Restart the computer and log in

Open HP Smart 

See if you can sign-in using your HP Account

If that works, add your printer

What else?

Suggest that you contact HP Support.  Links / information are included later in this message.

The issue is likely not hardware (certain hardware failures are covered in the standard Warranty) - that said, you also have an Instant Ink subscription.  This doesn't like change what HP Smart is doing - but you might have a door "in" for speaking with an agent. 

What else?

As a temporary means of continuing your work, consider using different scan / print software.

You mentioned printing in your first post.

Some alternatives:

For Word, of course, print directly from Word.

For PDF (or exported Word>PDF) files, use Adobe Reader DC /Optional  Foxit Reader

There are a number of "scan" options - I will post if you need / request these.

References / Resources

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

Submit a case for Warranty Repair to HP Support.

HP Support - Technical Support for Devices in Warranty

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NOTE 2:  Submission Checks the device warranty status

Covered regions – minute 2:08

Video:    WhatsApp - HP Support

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Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

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• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

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Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site
•  HP PCs - Damage Not Covered by the HP Standard Limited Warranty

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

[johnjcb]

hello 

i have downloaded every bit of software needed, even if its on my laptop already,

all drivers, even uninstalled hp smart off laptop twice today and installed it back on again, 

still wont let me sign into hp smart from the app on windows 10,

it will sign me in from chrome browser on win 10 and android phone app, 

[Dragon-Fur]

@johnjcb 

Understood.

If I have any other ideas beyond the Reset (Settings > Apps > Apps and Features > HP Smart > Advanced)

and "Forget This Printer", I will post back.

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"