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Locked

‎10-07-2024 10:40 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

printer and laptop not communicating all of a sudden

Category:
1 REPLY 1

‎10-09-2024 06:57 AM

HP Recommended

Hi @jusdoingr8,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

To be able to answer you effectively, we need some information.

 

Are you connecting the printer to a 2.4Ghz network or 5Ghz network?

 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

 

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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