lost password, need hard reset for factory settings.

[ca96003]

I have lost password for the printer and wish to reset it to factory settings. What is the process for the hard reset for hp officejet pro 8715? Thank you.

[praveenbv · Accepted solution]

Hi@ca96003, Welcome to the HP Support Community!

I understand you are not able to access the EWS page of the printer. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[ca96003]

"Be alert for scammers who may be posing as HP support representatives, particularly those who claim to be “HP Helpdesk”. Only call numbers from people who have a (HP icon) on their profile page. If you think you have received a fake HP Support message, please report it to us by clicking on the blue "Report Inappropriate Content" button above the message in the Private Message portion of the Community. Thank you!"

thank you the security advice, and I appreciate it. as it does not pertain to the topic, I am not sure how this will help me solve my problem. thank you though, so the security advice, again.