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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
danpambid
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mac wont recognize printer

HP Recommended
macbook pro 2019
macOS 11.0 Big Sur

recently got a new mac big sur 11.5.2 and the hp deskjet inkjet advantage 2135 wont work. i cant seem to install it. i had followed the instructions in this thread: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Printer-HP-DeskJet-Ink-Advantage-2135-d...

 

but i get stuck at this. IMG_9596.jpgIMG_9597.jpgIMG_9598.jpg

 

then it just gets stuck there forever. ive tried waiting till the app crashes too. 

its not the usb cable since ive tried to print using the tablet and the old laptop and it works fine. 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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@danpambid, Welcome to the HP Support Community! I’m here to help.

 

I understand you are trying to install the printer using a USB cable to the Mac.

 

Make sure the cable is directly connected between the Mac and the printer.

The use of a USB hub is not recommended. Also, make sure the cable is connected to a USB 2.0 port on your Mac.

Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.

To check, select the Go menu on the top of the screen and go to the Applications folder.

 

  • Check if the printer is getting recognized by your Mac:
  1. From the Apple menu, choose About This Mac.
  2. Click System Report.
  3. Under the Hardware heading on the left side of the System Information window, click USB.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Install the printer using AirPrint driver(recommended)

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners. 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer. 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. 

4.) Click the plus sign click Add Printer or Scanner, click the printer name. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. 

Note: Select "Bonjour multifunction" under kind while installing.

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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