cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Dutts303
New member
2 1 0 1
Message 1 of 7
1,325
Flag Post

macOS Big Sur (11.0.1) crashing HP Easy Scan

HP Recommended
HP Easy Scan
Other

Since updating to macOS Big Sur 11.0.1 last week HP Easy Scan now crashes as soon as it has completed a scan.

 

I am connecting to my printer (an HP Officejet Pro 6970) by wifi, using HP Easy Scan installed from the App Store.

 

Have tried uninstalling and reinstalling my printer drivers and HP Easy Scan but no luck.

 

Richard

6 REPLIES 6
Scareesdad
Level 1
2 2 0 4
Message 2 of 7
Flag Post
HP Recommended

Either Apple or HP seem to have ‘cocked up’ this release. I, like many other users (see Apple forum), cannot use OS based software to print remotely to a HP printer. It now seems that other HP software has problems. 

When trying to print I get a report that the printer “refuses to accept print job”. Printing from IOS devices and Windows machines works fine. 

Come on HP please get it sorted. 

Bermant
New member
1 1 0 0
Message 3 of 7
Flag Post
HP Recommended

I have the same problem w/my HP OfficeJet Pro 6978.  It started with macOS Catalina 15.10 and continues with the new macOS Big Sur 11.0.1.  Consistently receive message HPDM.framework will damage my computer.  Fro the moment, I've relocated the file to my Trash where it shall remain until either HP fixes the problem or I go purchase a new printer/scanner from Canon or Brother

Reply
0 Kudos
Kaytees
New member
1 1 0 0
Message 4 of 7
Flag Post
HP Recommended

Me too Richard.  HP need to get their App udated PDQ!!

Reply
0 Kudos
Mac_Lover_Aus
New member
1 1 0 0
Message 5 of 7
Flag Post
HP Recommended

Suggest you download HP Smart from the App Store accessible through Mac OS. Once you've signed up, you will see your printer on the network (providing both Mac and HP Printer are on same network) then you'll be able to print/scan and do other tasks through this App. Well worth the extra 5-10 minutes to set up.

Reply
0 Kudos
Dutts303
Author
New member
2 1 0 1
Message 6 of 7
Flag Post
HP Recommended

Hi

,

That works in getting my scanning functionality working again on Big Sur, thanks.

 

Easy Scan is still broken yet still in the App Store. Shoulnd't HP just quietly retire that app if they are no longer updating it?

Sophie2001
New member
1 1 0 0
Message 7 of 7
Flag Post
HP Recommended

HP Smart is a functional but really lousy scan app.

Easy scan was infinitely better.  I almost don't want to scan since the HP Smart makes it hard to save the files, and defaults to a ridiculously high DPI --and won't compress the file to make it shareable. 

I am really disappointed in this 'fix'

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation