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HP Easy Scan
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Since updating to macOS Big Sur 11.0.1 last week HP Easy Scan now crashes as soon as it has completed a scan.

 

I am connecting to my printer (an HP Officejet Pro 6970) by wifi, using HP Easy Scan installed from the App Store.

 

Have tried uninstalling and reinstalling my printer drivers and HP Easy Scan but no luck.

 

Richard

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