• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-21-2016 03:55 PM

HP Recommended
Product: HP OfficeJet 4500 Wireless
Operating System: Microsoft Windows 7 (64-bit)

I got caught by the Windows default upgrade from 7 to 10.

 

10 was a bit buggy, but I gave it a few weeks to see if it might work out.

 

Yesterday I had a notice from HP that I needed to upgrade my printer software, so I did, which was my fatal mistake, it seems.

 

The upgrade process did not go smoothly, and at the end I had no way to access my printer/scanner, and the HP solution Center which I use to do my scanning had disappeared.

 

It's now been half a day of trying to fix this, including downgrading back to Windows 7, and uninstalling and reinstalling the software for the printer, but nothing works.

 

One critical issue seems to be an error message I get that says file hpsupportsolutionsframework.msi is missing from the temp/local directory.

 

So how do I get this file back?  

 

At this point I'm pretty disappointed with HP, because I was just following the advice from you guys to do a necessary upgrade.  everything was working fine before that.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2016 10:34 AM

HP Recommended

Hey @Hermitaño

 

Welcome to the HP Support Forums!

 

I understand that you are having some issues with the Software for your Officejet 4500 Wireless All-in-One Printer. I can help you with that.


To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

  1. Click on Start and in the Search bar type in %temp% and press Enter.
  2. In this folder find the folder with a name that starts with 7Z.
  3. Open the util/ccc folder.
  4. Run L3_uninstall.bat.
  5. Restart your PC.
  6. Download and install the latest drivers for your printer by clicking on this link.

Please let me know the results after following the above. If you can print, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-23-2016 10:34 AM

HP Recommended

Hey @Hermitaño

 

Welcome to the HP Support Forums!

 

I understand that you are having some issues with the Software for your Officejet 4500 Wireless All-in-One Printer. I can help you with that.


To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

  1. Click on Start and in the Search bar type in %temp% and press Enter.
  2. In this folder find the folder with a name that starts with 7Z.
  3. Open the util/ccc folder.
  4. Run L3_uninstall.bat.
  5. Restart your PC.
  6. Download and install the latest drivers for your printer by clicking on this link.

Please let me know the results after following the above. If you can print, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎05-23-2016 08:55 PM - edited ‎05-23-2016 08:55 PM

HP Recommended

I came about this solution from advice on another thread with a different printer, but the concept was the same.  Got everything straightened out.

 

Thank You

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.