missing the SuperB paper selection

[Pirate88]

I'm on my third HP large format paper ink jet printer. C1700, 9800 and now a 7612.  Had a PC crash and after rebuild had to reinstall the 7612 printer.  Now there is no "paper size" of SuperB (13"x19") in the drop down list.  But this is what the printer was designed for. Even has a print complete tray marked for 13x19 paper.  Can someone help me find the SuperB size?  Also there is no paper selection for 11"x17",  Thanks, Pirate

[ShlomiL · Accepted solution]

Hi,

The printer surely supports a such, from your description there is likely a driver problem.

Have you installed the HP driver from the manufacturer? using a generic driver will usually cause a such.

Please follow the HP Print and Scan Doctor Utility by selecting Fix Scanning, if it prompts to install the HP Full Feature Software be sure to follow the steps on screen:

https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

If it returns an error, what exact error is shown?

Shlomi

[Pirate88]

Thanks ShlomiL, went through the steps and now the Super B - Small margin is there.  A test print worked just as it should.

I built a custom paper type...and now have to figure out how to delete it. Thoughts?

Thanks so much!

Pirate