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Locked

‎01-31-2023 09:14 AM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

*I dont work for HP*

problem: in hp smart, mobile fax,  i would create a new fax and step 3 already had an attachment. i couldnt delete it. trash icon wouldnt respond either. save as draft and delete the draft didnt work either.


my windows 10 machine had the HP Smart
windows app/tile, v 2.117.3

i fixed the 'attachment is always there' problem by going to the microsoft store
and editing the settings gear, deleting data and account info and cache and then
removing the app and then reinstalling it from the windows store.

i now have version 142.3.139.0 (i know, it sounds like an IP address)
but it works, and, there are menu choices that i didnt have before

so its possible the version doesnt update automatically

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