my HP 8025e will not print more than 2 1/2 in wide from computer HP. prints 8X11 fine from phone.

[dblair1939]

I described above. printer will not print 8"x11" letters. squeezes all to 2 1/2 inch

[Kuroi_Kenshi]

Hi @dblair1939,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding incorrect print size!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Print Settings:

• Open the document you are trying to print and go to the print dialog box.
• Ensure the paper size is set to 8.5 x 11 inches (US Letter) and that any scaling options are set correctly.

Update Printer Drivers:

• Visit the HP website to download and install the latest drivers for the HP 8025e that are compatible with Windows 11.
• Often, outdated drivers can lead to printing issues.

Check Printer Preferences:

• Go to "Devices and Printers" on your computer and right-click on your HP 8025e printer.
• Select "Printer Properties" and navigate to "Preferences" or "Printing Preferences."
• Check the settings for paper size and scaling there as well.

Clear Printer Queue:

• Sometimes, printing issues are due to print jobs stuck in the queue. Clear any pending print jobs from the queue.

Perform a Printer Reset:

• Turn off your printer, unplug it for a minute, then plug it back in and turn it on. This can sometimes resolve minor glitches.

Print from Different Software:

• Try printing from another application or software to see if the issue persists. This can help determine if the problem is specific to one program.

Check for Firmware Update:

• Ensure that the printer's firmware is up to date, as updates may fix printing issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,